This luxury hotel takes guest service to the next level

But a new documentary is set to shed light on some of the outrageous requests of the super-rich who stay at one of London’s most exclusive hotels.

They range from demanding their breast milk be flown home to their baby in America, to finding an elephant to attend their wedding and even splashing out thousands of pounds to have their clothes ironed.

The new show, “A Very British Hotel”, is set to go behind the scenes at the Mandarin Oriental Hyde Park Hotel in Knightsbridge, a favourite haunt of the rich and famous.

Every year, the hotel’s staff welcome celebrities as well as wealthy Middle Eastern VIPs who splash out up to $21,000 to stay there for just one night.

In the first episode of the three-part series, A Very British Hotel will show the military-style operation that kicks in when one frequent guest, a member of a Middle Eastern family, comes to stay.

The princess checks in after a lorry arrives with her 200 pieces of luggage, which are whisked to her specially adapted suite boasting a playroom for her children and a specially-fitted black out blind.

Despite racking up a huge bill on each of her stays at the Mandarin Oriental, the wealthy guest apparently often leaves without paying and on one occasion she only settled it nine months later.

But the staff are told they should be ‘lucky’ VIPs like her chose the hotel as she is a privileged customer.

Front of house manager Roman Griesshaber says: “One of the many things I learned from dealing with certain royal families is they most likely will not pay their bills straight away.

“You’re not able to tell such people, ‘You can’t leave the hotel’. That would be a little bit of an issue.”

Other well known faces set to feature in the show are actor Morgan Freeman, author Jilly Cooper and Rolling Stones rocker Ronnie Wood.

But as well as focusing on the glamorous guests, the new series will also show the staff whose job it is to cater to their every whim despite many only being paid minimum wage.

One of them is 26-year-old Maksim from Lithuania, who works in the laundry and has seen guests pay as much as $14 to have their socks washed.

Meanwhile another kitchen worker reveals how one guest ordered everything on the room service menu for $1050 but only ate some of it.

This story first appeared in The Sun and is reproduced here with permission.