Charlotte Campbell is an aspiring singer/songwriter from the UK

While Ms Campbell saw the video as a tribute to one of her favourite artists, Sheeran’s record label, Atlantic/Warner, didn’t agree and flagged the clip for copyright infringement.

Ms Campbell was hit with a three day ban from her Facebook page and the threat of a permanent block if she was caught for copyright infringement again.

“I’m heartbroken, it’s just so frustrating. I’m a tiny artist,” she told TorrentFreak.

“I had no prior warning or previous offences to my knowledge. Doesn’t sound like much but for an independent musician making my living from music, Facebook is my primary promotional tool and I’m already struggling to get heard, it was quite deflating.”

Unbeknown to her at the time, Ms Campbell had a powerful supporter in the form of Ed Sheeran, himself.

Ed Sheeran contacted the artist directly after hearing she had been banned.Source:Supplied

After hearing of the ban, the English singer-songwriter contacted her Facebook page to offer his support.

“Just seen your video, it definitely has nothing to do with me, i bloody love seeing people cover my songs, one of the best things i get out of this job is seeing other people find enjoyment too,” he wrote.

“I asked whats gone on and apparently it's a bot that warner have that works on some weird algorithm (i have no idea what that means) but its just bad luck that it was your video.

“I’ve had a word, and i’l get it sorted. sorry again. keep doing what you do, tis ace.” (sic)

Ms Campbell said it has taken a while for her to process the whole incident.

“I felt so relieved that it wasn’t Ed Sheeran who had personally rejected my cover! And it really restored my faith in humanity and in Ed himself,” she said.

“I really had no idea that Ed would see my video about this so I couldn’t have dreamt that anything would come of it.”

Ed Sheeran said he loves when fans cover his songs.Source:AP

Sheeran’s actions should come as no surprise, with the singer recently saying copyright infringement helped him become the artist he is today.

“It was file sharing. I know that’s a bad thing to say, because I’m part of a music industry that doesn’t like illegal file sharing,” he told CBS.

“Illegal file sharing was what made me. It was students in England going to university, sharing my songs with each other.”

All in all, Ms Campbell is thankful for Sheeran’s comments and hopes she will stay fresh in his mind.

“I guess I hope that I’ll be on Ed Sheeran’s radar and next time he’s looking for a support act I’ll pop into his mind,” she said.

“Or at the least he’ll pop by my busking spot one day and join me for a duet.”

Do you think Charlotte Campbell should have been flagged for copyright infringement and banned? Continue the conversation in the comments below and with Matthew Dunn on Facebook or Twitter.