Doctors in Melbourne are trying to save the vision of an Australian student who was injured during an alleged military raid in the West Bank.

In a video supplied to the ABC by the Palestinian Australian New Zealand Medical Association (PANZMA), Ranem Abu Izneid says she was studying for an exam in her room at Al-Quds University in Abu Dis, a Palestinian town in the West Bank, on November 15 when she heard gunshots.

She alleges Israeli soldiers started shooting at her window.

"The bullets penetrated the frame of the window, causing shrapnel to be lodged in my face, neck and my chest and specifically my right eye," she said from her hospital bed in Melbourne, where she arrived on Sunday after what her family had described as a complicated mission to fly her home.

"I could have been dead."

The dentistry student said she was still in physical pain, was suffering from trauma and did not know if she would be able to return to her studies.

"I want to be me again."

Ms Abu Izneid said she was grateful to Australian embassy staff who assisted her family.

But she appealed for more help from authorities.

"I want to look at myself in the mirror and be able to recognise myself again.

"I want to be able to see again. I want to be able to achieve my dreams again. I want them to help me out with my studies, if I can continue my dentistry studies here."

Her mother, Rana Abu Izneid said her family could not believe what had happened.

"It's horrific for all of our family," she said.

"She was studying in an area with no war there. It's a safe area, a mostly safe area. This area is full of students.

"I'm so worried but still I have hope that they will be able to restore her vision."

"She was having a really good life, a happy life."

The Israel Defense Forces (IDF) has declined to comment on the allegations about the incident and has referred the ABC to Israeli Police.

The Abu Izneid family was assisted in getting the injured student to Melbourne by PANZMA.

The charity's director of medical missions, Dr Mohammad Irhimeh, said it was a complex operation due to difficulties crossing borders.

He said Ms Abu Izneid was taken to a medical centre in the West Bank, then a private hospital in Jerusalem before being evacuated to Jordan.

The family said Australia's Department of Foreign Affairs (DFAT) helped evacuate Ms Abu Izneid from the West Bank to Jordan but did not assist with admitting her to hospital or transferring her to Melbourne.

"She had to come on a normal flight to Australia without a medical escort, which is inappropriate," Dr Irhimeh said.

"Going through the security check in the airport, going through the terminals and all of that I believe was shocking, not only to the patient but also to her father.

"He was held twice, questioned, had to present medical reports to the authorities at the airport and it was not an easy process for him."

DFAT has confirmed it provided consular assistance to an Australian in the West Bank and said the Australian government was seeking further information about the circumstances surrounding the incident.

Dr Irhimeh has spoken to Ranem Abu Izneid since she arrived back in Melbourne and described her as a strong and determined patient but he said her eye was "not in a good shape" and he was awaiting further medical reports.

PANZMA said the student's parents were well-regarded members of the Australian medical and academic community.

It said her father was a professor at Monash University and her mother was a dentist.

Victorian Premier Jacinta Allan said too many lives have been lost in the war in the Middle East.

"Too many children have lost their lives in this conflict, Palestinian kids, Israeli kids.

"This war has to come to an end. This conflict has gone on for far too long."

The Australian government's Smartraveller website advises Australians not to travel to the West Bank, excluding East Jerusalem, due to the ongoing conflict.