Optus is offering to compensate customers that have not got the National Broadband Network speeds they were promised.

Chief executive Allen Lew did not say how many customers have been affected as he presented the telco's half year financial results, but confirmed the telco is working with the consumer watchdog.

"Optus is taking action to provide appropriate remedies to those customers where it has been confirmed that the underlying NBN service cannot deliver the speed they signed up for," Optus said in a statement.

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