Telstra, along with Optus and TPG, were ordered by the Federal Court to pay penalties totalling $33.5 million for making false and misleading representations to customers relating to certain NBN claims in June 2022. In that case, Telstra was ordered to pay $15 million for breaching consumer law.

A Telstra spokesperson said it was eager to resolve the new issue, and noted that Telstra had self-reported in the first place, but said they did not agree with the ACCC’s position.

“We don’t agree with the ACCC’s views on this issue and look forward to resolving it. When our communications with some of our customers have fallen short, we’ve let them know and made things right,” the spokesperson said.

The ACCC is seeking declarations, penalties, consumer redress, costs and other orders.

With Zoe Samios