Loading

“Canada is very similar to Australia, where there’s just one big monopoly provider, and we are creating choice,” Moody said.

“It’s [Sendle] cheaper, we will pick it up from you, and it’s 100 per cent carbon-neutral, and it generally gets there faster.”

The difficulty, however, isn’t in providing people with a better option, it’s about telling people there is an alternative. For that, word-of-mouth can be the best tool.

“Small business networks are really, really big... our purpose is built around unlocking network capacity so small businesses can compete... and then after that we start to look for partnerships.”

As for the future, Moody said more expansions were on the horizon and there was no ceiling for the business in terms of prospective markets.

“I think country expansion has been like a muscle, and we are learning how to flex that muscle a bit more,” he said.

“Our vision is to be the largest small business courier in the world. We believe very much around levelling the playing field for small businesses, and we see that as an opportunity everywhere.”

The Business Briefing newsletter delivers major stories, exclusive coverage and expert opinion. Sign up to get it every weekday morning.